Complaints

ADRA has a zero tolerance approach!

Terms

CHILD ABUSE

All forms of physical abuse, emotional abuse, sexual abuse and exploitation, neglect or negligent treatment, commercial or other exploitation of a child (under the age of 18 years) and includes any actions that result in actual or potential harm to a child.

HARASSMENT

Any unwelcome sexual advance, comment, expressed or implied sexual demand, touch, joke, gesture or other communication or conduct sexual in nature, whether verbal, written or visual, by any person to another within the scope of ADRA’s work.

SEXUAL EXPLOITATION AND ABUSE (SEA)

Abuse of a position of power or trust for sexual purposes. Actual or attempted sexual assault using force or coercion or sex.

FRAUD AND CORRUPTION

Any practice in the offering, giving, receiving or soliciting, directly or indirectly of anything of value to influence improperly the actions of another party.

ADRA has a ZERO TOLERANCE approach to any cases of Fraud & Corruption, Child Abuse, Harassment and Sexual Exploitation and Abuse (SEA).

SEE SOMETHING? HEAR SOMETHING? SAY SOMETHING!

Report any cases or incidences by submitting a form below. Each report will be treated with compassion, care and confidentiality.

If you are worried you might be wrong, don’t be! Even if it’s wrong, each and every report helps us improve our safeguarding policies.

Which operations are you reporting a complaint?(Required)

Incident Details(Required)

Please describe the incident(s) in as much detail as possible. Who, what, where, why and how? Describe accountability as you perceive it. You do not need to have any “proof” relating to the incident(s) you are reporting, but distinguish between what you know as fact and what you believe. You may also provide information as to how you became aware of the incident(s). Is this something you have observed in person or have you become aware by some other means?

Additional Information

Other information and/or documentation relevant to the issue(s) being reported.

Suggestions

Please submit any suggestions as to how one may prevent the reoccurrence of the type of concern(s) / incident(s) you are reporting.

Optional: Photo & Documentation Evidences: Upload any photo or documentation pieces of evidence relevant to the issue (complaint) being reported.

Max. file size: 5 MB.

ADRA's whistleblow procedure

Individuals can make confidential ADRA-related complaints through the whistleblowing mechanism of the Seventh-day Adventist Church.

The Church uses a website called Silent Whistle. Complaints made about ADRA through the Silent Whistle are received by the General Counsel at the General Conference of Seventh-day Adventists.

The General Counsel refers the complaint to the appropriate person within ADRA or its board and can communicate through the Silent Whistle with the complainant, regardless if the complaint was made anonymously or not.

To use the Silent Whistle platform, the instructions are as follows:

Connect to the Internet from a computer outside of work.
Visit www.silentwhistle.com
Click on “Click Here” under “Wish to file an ethics/compliance incident report”.
Search for your company’s name by inputting the first three letters of the name of the company (i.e. for ADRA, enter ADR).
Select your company from the list provided.
Select method of anonymous communication. (Select: “Report a Concern”, or “Follow up on a Reported Concern”).